The purpose of this policy document (“Policy”) is to outline the process by which customers (“You”, “Your”), after purchasing goods through www.sharpedirect.uk (“Website”), can return damaged or faulty products to Sharpe Direct Hair & Beauty (“We”, “Us”, “Our”). If You do have a problem regarding any of the products you receive from Us (“Products”), please follow the guidelines below. This Policy should be read in conjunction with Our Terms and Conditions of Supply of Goods http://www.sharpedirect.uk/termsandconditions.html.
This Policy does not affect any statutory rights that You may have.
Contacting Customer Services
1.1 Our customer service department can be contacted by phoning 08458 731605.
You can also reach Us by e-mailing [email protected] or by writing to:
Sharpe Direct Hair & Beauty
Please ensure that You have Your order number and the date of delivery to hand when contacting Us.
Our Refund Policy
Subject to the remaining applicable provisions of this Policy, you will only be entitled to a full refund or replacement (at our discretion) if:
You notify Us within 5 working days of delivery of the Product that it is faulty or defective; and
You return the defective Product to Us within 30 days of delivery; and
We inspect the Product and establish that a fault or defect is present.
We reserve the right to determine whether a Product is faulty or defective within the meaning of clause 2.1 following our inspection of the returned Product. If we discover a fault or defect upon inspection of the returned Product we will notify you of any refund or replacement due via email within a reasonable period of time.
You will not be entitled to any refund or replacement in respect of any faulty or defective Products in the event that We do not receive notice of the fault or defect within 5 working days of the delivery date, or in the event that the Product in question is not returned to Us within 30 days of the delivery date.
Any refund given under clause 2.1 above will only be in respect of the full price paid for the defective Product together with the reasonable cost of returning the Product to Us.
We will refund any money to You using the same method originally used by You to pay for the Product.
You will not be entitled to any refund or replacement for any Product where any of the circumstances set out in clauses 12.2.1 to 12.2.4 of Our Terms and Conditions of Supply of Goods apply.
Returning Products to Us
Any Products returned to Us may be returned by any appropriate means at Your own expense. It is Your responsibility to organise delivery of such Products and to ensure their protection and sufficient packaging as to guarantee their safe arrival. You will be liable for any damage to Products incurred in transit when being returned back to Us.
We will only cover the costs of returning any Product to Us in the event that product is defective or faulty in accordance with clause 2 above.